Right of Withdrawal Cesarini Lutherie (Cesarini Custom Shop, Atelier Cesarini, Studio Instruments PRO)

Purchases on our website www.liuteriacesarini.com are subject to the provisions of Legislative Decree no. 206/2005 (Consumer Code), dictated in the matter of distance contracts, in cases where the delivery of the goods takes place at the domicile or place indicated by the purchaser, as these purchases are completed outside the commercial premises.

The importance of the aforementioned legislation is substantiated in the provision for the buyer of the right of withdrawal. The consumer has the right to withdraw from the contract within the conventional period of 14 days from receipt of the goods, by returning the goods subject to withdrawal to the seller. It should be noted that in the hypothesis of promotional operations, in which the purchase of an asset is combined with another asset (Cesarini Pro Studio package for example), the right of withdrawal will be legitimately exercised with the return of all the purchased goods. , given the constraint of the accessibility of the good in promotion with respect to the first.

CAN I EXERCISE THE RIGHT OF WITHDRAWAL?


The legislation provides that the right of withdrawal can be exercised only by natural persons (consumers) who act for purposes that can be considered unrelated to their commercial activity . The right of withdrawal, therefore, cannot be exercised by legal persons and natural persons acting for purposes related to a commercial activity. Purchases made by resellers or by persons who in any capacity purchase for resale to third parties are also excluded from the right of withdrawal.


Liuteria Cesarini (Atelier Cesarini and Cesarini Custom Shop) will reimburse all payments relating to the order object of withdrawal received by the consumer, including the delivery shipment. Any shipping costs, increased with respect to the basis written on the site, linked to a personalized request from the customer, linked to speed or insurance needs of the shipment, will be charged to him. The consumer will fully bear the cost of the return shipment, which must be carried out safely.
Liuteria Cesarini will be able to withhold the reimbursement until it has received the goods or until the consumer has demonstrated that he has returned them, depending on which situation is check first.
The consumer must return the goods without undue delay and in any case within 10 days from the date on which he communicated his decision to withdraw from the contract. The deadline will be respected if the consumer returns the goods before the expiry of the 10-day period.
The consumer will in any case be responsible for any decrease in the value of the goods resulting from weary manipulation of the parts, examples: application of pitch on the bow

WHAT DOES IT EXCLUDE?

The right of withdrawal does not apply in full to items customized by the customer. Some examples: Cesarini PRO Studio accessorised package (requesting an accessory involves customization), a bow soiled with rosin loses a value of 55.00 euros, linked to the operation of changing the hair necessary to return the “new” bow, engravings customized by the customer on the instruments and accessories of Liuteria Cesarini, and others following the same logic.


HOW DO YOU EXERCISE THE RIGHT OF WITHDRAWAL?

You need to have the following components, documents and data available:

  • original packaging not worn and intact with all its parts
  • original invoice

At this point you can contact Liuteria Cesarini at customservice@liuteriacesarini.com who will inform you of the procedure to be adopted for open the withdrawal procedure, giving you the authorization to return the components at the same time.

The procedure is summarized below:
Sending a communication containing declaration that you wish to exercise the right of withdrawal, indicating all the requested data: invoice number, which items must be the subject of withdrawal.

HOW IS THE “RETURN” SHIPPING CARRIED OUT to Liuteria Cesarini?

  1. After having activated the withdrawal procedure, it is necessary to insert the original wrapping containing the goods in a special package, in order to protect the original wrapping of the items from any damage, writing or alteration. Liuteria Cesarini reserves the right to refuse the goods received in the event of non-compliance with the above procedure.
  2. The goods will be sent, at its own expense, within 6 days from the return authorization communicated by our laboratory. (Article 67 of Legislative Decree 206/2005), at the following address: Liuteria Cesarini, Via Filippo Gualterio 24 and – 06132 – Perugia tel. 3403692591 mail info@liuteriacesarini.com.

Attention: it is advisable to use a courier or other suitable means for the shipment to allow the traceability of the shipment. It is understood that Liuteria Cesarininon will reimburse the goods subject to withdrawal, if you do not receive the relative delivery.

HOW LONG IS THE REFUND MADE?

Within 14 days of receipt of the goods, Liuteria Cesarini will proceed to credit the Customer.

WARNINGS

Liuteria Cesarini reserves from now on not to accept shipments of components or items that:

  • do not contain original packaging, accessories and manuals;
  • have been carried out without having activated the request for intervention to the email customservice@liuteriacesarini.com
  • have been carried out without follow the delivery methods indicated on this web page.
    In such cases, the transport costs for both sending and returning will be borne by the customer.